Sales plays a vital role in the delivery of customer experience. Here are four things they can do to ensure they continually delight their

Marketing and sales alignment is not a symptom of a greater problem and when organizations focus on the symptom, they miss opportunity to ad

A few weeks ago PAN communications asked 19 marketing influencers to provide their predictions for what lies ahead in 2019 - they are all li

Once we understand what influences how people make decisions, we can look at how they rationalize the decisions they end up making. By under

There is no doubt that organizations should invest and look to continually provide great customer support. However, do not be fooled into th

According to a Walker study, customer experience will overtake price and product as the key brand differentiator and Temkin Group research s

A recent headline read as follows, An Inconvenient Truth: 93% of Customer Experience Initiatives are Failing . . . To Differentiate. The ar

Given this high level of importance many B2B mid-market CMOs have assumed the responsibility of delivering on the promise of customer experi

With the new year upon us, CMOs need to focus on some key areas in order to have a positive business impact

...If CMOs are going to make good on these promises (there are others, but these were the most common), then they must first overcome some k